TOP JEANS, we are committed to providing high-quality jeans, cargo pants, joggers, shorts, jackets, and modern fashion wear that you can shop with confidence. If you receive an incorrect, damaged, defective, or unsuitable product, we are here to help.
Please read our Return & Exchange Policy carefully before placing your order.
1. Return & Exchange Period
Customers can request a return or size exchange within 7 days of receiving the order.
To be eligible for a return or exchange, the product must be:
- Unworn and unused
- In its original condition
- Free from stains, perfume, washing, or any damage
- Returned with the original tags and packaging
- Purchased directly from the TOP JEANS website
Products that do not meet these conditions may not be accepted for return or exchange.
2. Size Exchange
If you have ordered the wrong size, you can request a size exchange within 7 days of delivery, subject to product availability.
We recommend checking our size guide before placing your order to select the correct size.
If the requested size is unavailable, our customer support team will guide you regarding the available options.
3. Wrong or Damaged Product
If you receive a product that is:
- Damaged
- Defective
- Different from what you ordered
- Missing an item or part of your order
Please contact TOP JEANS Customer Support within 48 hours of delivery.
For faster assistance, please provide:
- Your order number
- Customer name and phone number
- Clear pictures of the received product
- Pictures of the packaging and shipping label
- A brief description of the issue
After verification, we will provide the appropriate solution.
4. Products Not Eligible for Return or Exchange
The following products may not be eligible for return or exchange:
- Products that have been worn or washed
- Products with removed or damaged tags
- Products with stains, perfume, or other signs of use
- Products damaged after delivery due to customer handling
- Products returned after the allowed return period
- Products purchased during a sale or promotional offer, where specifically marked as non-returnable
5. Return Shipping Charges
If the return or exchange is due to a wrong, damaged, or defective product received from TOP JEANS, we will assist you with the return process.
For a size change or customer preference, return and delivery charges may be applicable.
Please contact our customer support team before sending any product back.
6. Refund Policy
Refunds are processed only when a refund is approved by TOP JEANS.
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund request.
If approved, the refund will be processed through the applicable payment method or another mutually agreed method.
Please note that the time required for a refund may vary depending on the payment method and processing procedures.
7. Order Cancellation
Order cancellation requests should be made as soon as possible after placing the order.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow our return or exchange procedure.
8. How to Request a Return or Exchange
To request a return or size exchange, contact TOP JEANS Customer Support and provide your order details.
Phone: 0316-235-6352
WhatsApp: 0312-110-6293
Email: info@topjeans.com.pk
Please include your order number, name, phone number, and reason for return/exchange.
Our support team will guide you through the next steps.
9. Important Information
TOP JEANS reserves the right to inspect returned products before approving a return, exchange, or refund.
Return and exchange requests that do not meet the requirements of this policy may be rejected.
We recommend checking your parcel carefully when you receive it and contacting us immediately if there is any issue with your order.
10. Contact TOP JEANS
If you have any questions regarding our Return Policy, Exchange Policy, Size Exchange, Refund Policy, or Online Order, please contact us:
TOP JEANS
Korangi, Karachi, Pakistan
Phone: 0316-235-6352
WhatsApp: 0312-110-6293
Email: info@topjeans.com.pk